Shipping policy

Free Shipping:
Free International Express Shipping is applied to all orders.

Tracking Number or Code:
All orders shipped using By Air Shipping come with a tracking number or code supplied by our freight service.  

International Order Not Delivered and Returned:
All shipments returned to us are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent.
When we receive undeliverable shipments, we will notify the customer via email to arrange for reshipment. All reshipments incur reshipment fees of US$30. Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping. Additional courier charges for return shipping may also apply.

Customs Taxes:
When ordering from us, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and we cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.
In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.